Protection of Your Personal Information
hengong takes every player's privacy seriously. This policy clearly explains how your personal information is collected, used and protected when you use our platform.
Data Protection Principles
Why Your Privacy Matters to hengong
Six core principles that shape how we handle the personal information of every platform user.
Layered Data Security
All your personal information is protected using industry-standard encryption technology. Your data is stored on secure servers that are monitored at all times.
No Sharing Without Consent
hengong will not sell, lend or disclose your personal information to third parties without your explicit consent, except where required by law.
Full Control in Your Hands
You have the right to review, update or request deletion of your personal information at any time through our support channels, available 24/7.
Collection With a Clear Purpose
We only collect information necessary to manage your account, process transactions and meet international licensing compliance requirements.
Controlled Retention Period
Your data is only kept for as long as required for the stated purpose. Once that period ends, the information will be securely deleted in accordance with our internal procedures.
Timely Notification of Changes
If this privacy policy is amended, you will be informed via email or in-platform notification before the changes take effect, so you are always kept aware.
Introduction and Scope of This Policy
This Privacy Policy is issued by hengong ("we", "platform") and applies to all users who register, visit or interact with our website at https://hengong.org. By continuing to use the platform, you acknowledge that you have read and understood this policy in its entirety.
We operate under international licensing and comply with the data protection standards set by the relevant licensing body. This policy is designed to explain transparently and clearly what information we collect, how it is used, and the rights you hold as the owner of that data.
Information We Collect
hengong collects your personal information through several channels when you interact with this platform. The information we collect can be divided into two main categories: information you provide directly, and information collected automatically when you use our services.
Information you provide directly:
- Full name as it appears on your identity document (MyKad or passport)
- Date of birth for age verification — this platform is for players aged 21 and above only
- A valid email address and active mobile phone number
- Account password stored in fully encrypted form
- Payment method information including e-wallet details, bank account or crypto wallet address
- Identity verification documents uploaded during the KYC (Know Your Customer) process
- Any communications you send to our customer support team
Information collected automatically:
- Device IP address, browser type and operating system
- Pages visited, session duration and navigation patterns within the platform
- Game log data including date, time and bet type
- General location information based on IP address (country and region only)
- Technical data used to diagnose issues and improve platform performance
How We Use Your Information
Every piece of information collected by hengong is used for a lawful and specific purpose. We do not use your data for other purposes without notifying you in advance.
- Setting up, verifying and managing your player account securely
- Processing deposits and withdrawals through supported payment methods
- Detecting and preventing fraud, money laundering and account misuse
- Meeting compliance obligations and international licensing reporting requirements
- Providing effective customer support through live chat and email
- Sending account-related communications such as transaction confirmations and security notifications
- Improving the platform, games and overall user experience
- Complying with legal requirements and orders from legitimate authorities
Technical Protection Measures
hengong implements multiple layers of technical protection to keep your personal information secure from unauthorised access, modification, disclosure or destruction.
- Data encryption in transit using up-to-date SSL/TLS protocols
- Password storage in hashed form that cannot be decrypted
- Two-factor authentication (2FA) available for additional account security
- 24/7 monitoring system to detect and contain cybersecurity threats
- Staff access to personal data is restricted based on a need-to-know principle
- Regular security audits by independent and qualified third parties
While we take reasonable steps to protect your information, no system can be fully guaranteed to be secure. We encourage you to also take responsibility for keeping your password and account login details confidential.
Disclosure to Third Parties
hengong does not sell or rent your personal information to any third party for their own marketing purposes. However, there are certain situations where we need to share information for legitimate operational needs:
- Payment service providers — to process deposit and withdrawal transactions through methods such as Touch 'n Go eWallet, DuitNow, FPX online banking, Boost, ShopeePay and cryptocurrency
- KYC and identity verification service providers — to meet licensing compliance obligations
- Licensed game providers — to the extent required to operate your gaming session
- Legal authorities — when required by court order, law or a competent enforcement agency
- Auditors and professional advisors — who are bound by strict confidentiality obligations
Cookies and Tracking Technologies
hengong uses cookies and similar tracking technologies to improve platform functionality and user experience. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential cookies — required for basic platform functions such as login and session management. These cookies cannot be disabled
- Performance cookies — collect information about how the platform is used for internal improvement purposes
- Functional cookies — store your preferences such as interface language and display settings
- Security cookies — help identify suspicious activity and protect your account
You can control or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform.
Account and Financial Information
Your financial information is handled with the highest level of security. All deposit and withdrawal transactions are processed through secure, encrypted payment channels. hengong does not directly store credit card or debit card numbers — this information is handled by licensed and recognised payment providers.
Every transaction via local e-wallets such as Touch 'n Go eWallet, DuitNow, Boost and ShopeePay, as well as the FPX online banking method, requires verification from the respective provider. For cryptocurrency transactions such as USDT, BTC and ETH, we use standard blockchain security protocols.
Transaction records are retained for the period required by licensing compliance and applicable legal obligations. You may request this data through our customer support channel.
Child Protection and Age Restriction
hengong is an online gambling platform restricted to individuals aged 21 and above only. We have a zero-tolerance policy against participation by underage children or minors.
During the registration and KYC verification process, we verify a player's age using valid identification documents. Accounts found to belong to underage individuals will be closed immediately and any remaining balance will be returned.
Your Privacy Rights
You Have These Rights
As the owner of your personal data, hengong respects and facilitates the exercise of the following rights.
Right of Access
You have the right to know what personal information we hold about you and to obtain a copy of it upon a valid request.
Right of Rectification
If your information is inaccurate or outdated, you have the right to request an immediate correction or update.
Right of Erasure
In certain circumstances, you may request the deletion of your personal information, subject to applicable legal compliance obligations.
Right to Restriction of Processing
You may request that we limit the processing of your data in certain situations, such as while a dispute is being resolved.
Right to Object
You have the right to object to the use of your information for certain purposes, including direct marketing that you did not request.
Right to Data Portability
In a structured, machine-readable format, you may request the data you have provided to us for personal use or to have it transferred to another platform.
How to Exercise Your Rights and Contact Us
To exercise any of the rights stated above, or if you have any questions, concerns or complaints regarding your data privacy, please contact our privacy team. We are committed to responding within a reasonable timeframe.
Available support channels: 24/7 live chat within the platform (available in Malay and English), or via our official email at [email protected]
Privacy FAQ
Frequently Asked Questions
Answers to common questions about data protection and privacy at hengong.
Join the hengong Community
Ready for a Safe Gaming Experience?
With your privacy protected and the platform operating under international licensing, hengong provides a responsible gaming environment for adults aged 21 and above in Malaysia.